On the Rally Flowdock team, everyone does customer support. We don’t have dedicated support people. The people who respond to support@flowdock.com are the ones who develop, market and lead Flowdock. This is surprising for many. We often receive requests to “pass this message on…
This article is the second in a series on agile ceremonies. Learn how we do sprint retrospectives, too! Every new year brings a renewed sense of purpose and in the software world, promises to ship better software. At Atlassian, we…
We know developers love JIRA. That’s why over 25,000 teams already use JIRA to track work. Now it’s time to get your service desk into the mix. JIRA already empowers your developers to build great software. Similarly, JIRA Service Desk…
For some time now we’ve seen a growing demand for context and culture-specific instances of the Framework, especially for highly complex organizations who are looking for a scalable and sustainable solution to long-term adoption of SAFe. As we’ve learned, when…
I recently hosted a webinar with Itamar Goldminz, the Director of Product at Opower, in which we discussed the best practices that Atlassian and Opower have found using JIRA and Confluence to plan and collaborate when building software. We focused…
A big thank you to Mike Hansen and Mark Kilby at Sonatype for hosting our first customer webinar. They shared the Sonatype story and how the team tackles agile development on a daily basis with a completely distributed team. Our…
We recently hosted a webinar with two Atlassian product managers called “Practical Advice for Agile Product Management.” Confluence product managers Sherif Mansour and John Masson shared their expertise on the elements that go into building great products, starting with conducting research…
Happy December, the time for retrospectives! The end of the year is a time for reflection. For our team, each member considers questions like: What went well? What accomplishments did I make? What do I want to improve on? What…
A personal calendar is great for keeping track of your schedule—meetings, appointments, dinner plans. What a personal calendar is NOT great for is keeping track of what everyone on your team is doing. With each person’s different projects, leave requests,…
If you tuned into the “Building a great agile team” webinar, then you participated in a first for the JIRA team: We hosted three webinars in three different time zones to try and reach as many of our customers as…